Privacy Policy

GINX ("GINX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy applies to our website at https://ginx.ai, our waitlist, and any AI agents, platforms, and related services we provide (together, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.

Information you provide to us

• Contact details. When you join our waitlist, request a demo, or contact us, we collect your email address and any information you choose to include in your message.
• Account information. If you create an account, we collect credentials and profile details needed to operate it.
• Communications. Records of your correspondence with us, including support requests and feedback.

Information we collect automatically

• Usage data. Pages viewed, links clicked, referring URLs, and interactions with the Services.
• Device & technical data. IP address, browser type, operating system, device identifiers, and approximate location derived from your IP.
• Cookies & similar technologies. See the Cookies & Tracking section below.

We do not intentionally collect special categories of personal data (such as health, biometric, or government-ID data) through our website, and we ask that you do not submit such data to us unless expressly requested.

We use the information we collect to:

• Provide, operate, maintain, and improve the Services;
• Manage the waitlist and notify you about availability, launches, and updates;
• Respond to your inquiries and provide customer support;
• Measure and analyze usage so we can improve performance and features;
• Detect, prevent, and address security incidents, fraud, and abuse;
• Comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not use it to train third-party models without a lawful basis and appropriate notice.

If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data on the following legal bases:

Consent

For analytics and advertising cookies, and for marketing communications. You may withdraw consent at any time.

Contract

Where processing is necessary to provide a Service you have requested, such as adding you to the waitlist.

Legitimate interests

To secure, maintain, and improve the Services, provided these interests are not overridden by your rights.

Legal obligation

Where we must process data to comply with applicable law.

We use cookies and similar technologies to operate the site, remember your preferences, and measure usage. Analytics and advertising cookies are loaded only after you grant consent.

We use Google Analytics 4 with Google Consent Mode v2. In regions that require it, analytics and ad storage default to denied until you opt in via our cookie banner. You can change your choice at any time:

Manage cookie preferences

You can also block or delete cookies through your browser settings. Note that disabling some cookies may affect how the site functions.

We share personal information only in the following circumstances:

• Service providers. Vendors that host our infrastructure, deliver email, and provide analytics (for example, Google Analytics), bound by confidentiality and data-protection obligations.
• Legal & safety. When required by law, legal process, or to protect the rights, property, or safety of GINX, our users, or the public.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• With your direction. When you ask us to share information with a third party.

GINX operates from Ho Chi Minh City, Vietnam. Your information may be processed in the Socialist Republic of Vietnam and other countries that may have data-protection laws different from those in your jurisdiction.

Where we transfer personal data internationally, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or an equivalent mechanism.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements. Waitlist contact details are kept until you ask us to remove them or the waitlist program ends.

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data ("right to be forgotten");
• Object to or restrict certain processing;
• Withdraw consent at any time, without affecting prior processing;
• Request a portable copy of data you provided to us;
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email us at [email protected]. We will respond within the timeframe required by applicable law. California residents may exercise rights under the CCPA/CPRA, and we do not discriminate against you for doing so.

The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

The Services may link to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy practices.

We may update this Privacy Policy from time to time. When we make material changes, we will revise the effective date above and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy or our data practices, contact us at [email protected] or write to GINX, Ho Chi Minh City, Vietnam.

See also our Terms of Service.